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wholesale children jewelry In the workplace, the external reception etiquette and precautions
. Preparation before the meeting:
Pame first master the units, number, time, and requirements of the use of the conference room, arrange the venue and use the required appliances as required. Reserve the parking space with the Security Section in advance. If security security is required during the meeting, security guards need to be uniform and neat security clothing. The conference room turned on the air conditioner 30 minutes in advance to check whether the power supply is electric, whether the computer, projector, TV work is normal, whether the bathroom handiches, hand paper, hand -toilet is ready, whether the door of the two balconies is opened, whether the balcony is clean, check the lights, check the lights, and check the lights. Effect, prepare the paper and paper required for the meeting.
(1) Prepare tea cups: Wash your hands, take out the disinfected tea cups from the disinfection cabinet, check whether it is damaged, whether the surface is clean and translucent.
(2) The location of the item: It should be placed in the upper right corner of the participant, and the cup is 45 degrees with the cup. The distance between the cup and the table should be at the center of the A4 paper. The stationery is placed in the middle of the person, and the pen is placed above the paper at a 45 -degree angle.
Is when using the conference room, a special person should receive the guests, organize the instrument before the guests, and stand at the intersection to meet. When the guests came, they looked at each other and smiled, greeted the guests, and signaled to invite them to lead the guests into the conference room. In winter, the service staff reached out in time to take off the guests who entered the venue.
. Environmental specifications
This floor, wall, windows, dustless soil, no stain, crackless, no debris, wipe clean and tidy on time. There is no noise in the hall, the functional area, and the division is reasonable, and the guests will not interfere with each other. The sound insulation effect of the hall is good, and the content of the conference can be effectively protected. The lighting design and lighting effect of the hall meet the needs of the conference, and can play a role in decorating and mediation atmosphere. Fresh supply of the hall, smooth ventilation, fresh air, and air quality reach national standards. The temperature and humidity in the hall are appropriate, there is no static electricity in the room, non -dirty floating objects, and no odor. Indoor environmental layout and office supplies can meet the needs of safety, convenience, comfort, and practical use. There are proper green plants, flowers, jewelry, etc., which can make the guests fully relax visually.
. The standard use specifications
The text symbols of the main topic of the meeting and revealing the main topic of the meeting. Generally, the computing mechanism is used to form a slide picture on the TV or projection screen, or hangs on the venue in a striking banner On the background wall, the use specifications will include the traces of the handwriting, eye -catching, and the content of the content. Putting up, vertical, folds, no damage.
. The conference desk layout specifications
The order of rituals generally follows administrative positions, the order of letters, and the order of the present. The rooms of the bilateral meetings are generally the main leader. The leader No. 2 is the left hand position No. 1, and the leader No. 3 is at the right hand position of No. 1 leader; the guests are sitting opposite. The owner should seat on the side of the back to the door. The multilateral talks and the owner's seats are relatively relatively placed. The emptiness on both sides of the seat should be slightly wider than other seats. Seating, the recorder is usually seated at the back of the talk table. (If there are fewer people at the talks, you can also arrange at the talk table.)
. The knowledge of the meeting pour water
(1) Choose the water time method before the conference. Generally, you need to choose about 5 minutes before the start of the meeting. When pouring water, be careful not to be too full of seven or eight points of the cup. The cup should be 45 degrees to the right side of the guest, and the gesture of requesting is required after pouring tea. Do not work too high on the tea cup, let alone cross the shoulders and heads of the guests. Do not lift the pot too high when you renew water to avoid splashing water. If you accidentally sprinkle the water on the table or coffee table, wipe it with a small towel in time. Don't put the cup lid on the table. After pouring the water, check it by cup. During the inspection, it can be used to touch the outer end of the cup. If it is hot, it indicates that the water has been poured. If it is cold, it means that the water is leaked, and it should be replenished in time. After the activity is generally 15--20 minutes, the water situation should be observed at any time. When the sky is hot, add water at any time. No tea cup, pour water and renew water on the cup directly on the table or coffee table, is not in line with operating specifications. When pouring water and renewing the water, if it is inconvenient or not to grasp, take the cup and cup lid together on the left hand. You can flip the lid on the table or the coffee table, but just hold the high cup to pour the water. The waiter should cover the cup lid after pouring and continuing the water. Note that you must not put the cup lid on the desktop or coffee table, which is neither hygienic nor polite. If the guests are found to put the cup on the desktop or coffee table, the service staff should be replaced immediately, drag it with a tray, and cover the cup lid.
(2) Sequence: Pour the water in a meeting, starting from the right (leader first, clockwise in the sequence) pour water, the pot is not to the guests, and pour from the right side of the guest. The podium must add water from the back of the guest.
. Conference process service
(1) Pay attention to the entry and exit of the people at the door of the meeting room, maintain order, and ensure that the surrounding environment around the meeting room is quiet and safe.
(2) Pay attention to observing the meeting and pay attention to the indoor temperature and audio effect of the meeting at any time.
6. At the end of the meeting:
The door to open the door of the conference room at the end, so that the participants left the conference room smoothly and helped press the elevator. When the personnel withdraw the field, check whether there are leftover items, and timely find out notifications. Finally, turn off the power switch, doors and windows, and lock the door after the clearance.
The basic requirements of service personnel instruments
The meters include human appearance, clothing and personal hygiene, which is an external expression of a person's spiritual appearance.
The basic requirements for the hair of the service personnel are: keep your hair healthy, beautiful, refreshing, hygienic, and neat. After the modified hair, it must be solemn, simple, elegant, and generous. The hair should be raised and wearing a unified flower to avoid the hair of the hair. It is best to avoid wearing complex and exaggerated accessories on the hair in the service work.
Men's hairstyle for men's reception staff should be neat, long and suitable, and the length requirements are not as good as before, fail to collages, and do not cover their ears; avoid weird, too trendy hairstyles; Clean, dandruff, and natural color.
The basic requirements for the face of the service personnel are: keep the face clean, especially to keep the eyes clean; do not wear nasal diced; pay attention to oral hygiene to ensure that there are no residues in the teeth; the facial expression needs to be natural and avoid frowning. Women's service staff must put on makeup on the job to avoid thick makeup.
Men's reception staff should shave, without leaving long hair, and avoid foreign body or odor.
If costumes: standardized, tidy
It service personnel should uniformly uniform clothes to work during work, and keep the uniforms clean and tidy. The specific requirements are as follows:
The shoelaces are not dragged, the style of the shoes is simple and generous, and the heel is moderate and the height is moderate. The color of the socks is natural. Women's service staff need to wear black socks when dressing.
The uniforms are neat, fit, no damage, neatly tied buttons, collar and cuffs are clean, non -dirty, and no dandruff. When wearing a uniform, avoid exposure or external underwear, underwear, and often check whether the tie or scarf position is correct. The service staff should avoid wearing gorgeous and eye -catching jewelry, and it is best not to wear any jewelry or jewelry for working hours.
Personal hygiene: The nails of the service staff need to be trimmed frequently, keeping the nails clean, without leaving long nails, no color nail polish.
Inned bathing, often replace underwear, underwear and socks, and keep your body without odor.
Coustically rinse your mouth to keep your breath fresh. Do not eat foods such as green onions and garlic before going to work.
The basic requirements for the instrument of the service personnel are neat, simple, and elegant.
It service personnel must not only pay attention to the shape of external image, but also pay attention to cultivating their inner temperament and cultivation, and to show customers through the image, smile, eyes, words and deeds, merits, etc. during the service process. Elegant instruments require long -term accumulation and precipitation, and service personnel need to cultivate with heart.
The on -site reception etiquette
Cueling instrument specifications
do not ignore the office dress. If you look clean and clean, you will feel good and confident. Note that don't have no taboos in wear, too much. People in the new unit should choose suitable clothing according to their own nature and position. Do not wear over chasing fashion; too casual clothing, relatively conservative and regular clothing will leave a good impression. In addition, if you are new all day long, find a way to attract your boss or colleagues from the appearance, your boss or colleagues will think that you do not put your mind on your work, and your work will not be too serious.
The visitors
The front desk is usually sitting in the post. But when you meet a visiting visitor, you should get up immediately and nod towards the visitor and smile: Hello, do you find one? Do you have an appointment? Know who is looking for and confirmed that after the appointment is made, please wait a little to help him contact him immediately. If you are looking for, you can ask him to wait a little, and use the standardized manner to lead the visitors to the seat. If you have waited a long time, the visitors to the visitors are still busy, take care of the visitors and say to it, do not throw it there.
If the visitors are not looking for, let them pass by, how can the front desk reception should be guided by a standard gesture, or bring the visitors. If the person where the visitors are looking for, even if they are opened, they must first knock on the door. After obtaining the permission, invite the visitor to enter. After pouring tea for the visitors, the front desk will return to the post. Of course, if there is only one at the front desk, just guide the visitors.
If the visitor knows who is looking for, but there is no appointment, the front desk of the office must call and tell the relevant colleagues or leadership assistants/secretary, the unit's visit, I don't know if it is convenient for reception. Due to the pretense and convenience of the visitor, even the colleagues or leaders who are looking for them can be regarded as a call from other people, and then ask. In this way, the visitors heard that even if the phone did not agree to the reception, it was not the person he was looking for directly refused, leaving room for the processing of step.
Is connecting the phone etiquette
The sound of picking up the phone at the front desk of the office, and finally maintaining a relaxed and pleasant tone. You must not play your temper, make your temperament and even say thick mouth in the phone. On the phone, you should say diligently, sorry, please, etc.
In the phone when the phone ringing the second and third sounds. First of all, you must say hello to pick up the phone. (The name of the office, if the office name is long, the application abbreviation), avoid the beginning of feeding. If you are late for some reason, the person who has always been said to be sorry, so that you can wait for a long time. For calls that know the extension number or turn to the name of the specific person, you can be polite to wait, please wait a little, and immediately transfer it.
If the request to transfer the leadership phone, the other party knows the name of the leadership, and if you do n’t know the division number, you must ask politely who is and which unit is. If you are calls such as advertisements, disguised advertising, you should use polite excuses to block, or transfer to relevant departments for processing.
In view of the fact that the front desk is required to answer a lot of phone calls every day, in order to prevent the throat from accidents, prepare water at any time, moisturize the throat, and maintain a good sound effect at any time.
It workplace office reception etiquette
(1) Welcome etiquette. Welcome etiquette is an important job in the daily reception of the office. Correct welcoming work, except for enthusiasm and sincerity, common sense of etiquette. Welcome to the main aspect of daily reception.
1. The secretary received the visiting guests in the office. Whether there is an appointment or an appointment, the secretary should be enthusiastically treated with courtesy.
It, if the Binbin is familiar and comes according to the contract, the secretary can shake hands with him and politely lead it to the place where it is arranged in advance. For the first visiting guests, the secretary should make self -introduction sincerely, and then confirmed or respectful and politely inquire about the identity of the guests, and shook hands with him. If necessary, you can exchange business card politely with the guests. In order to show solemnity, respect and enthusiasm, and friendly, the guests (mostly secretaries) should reach the pre -agreed location or the door of the unit and the office building downstairs in order to show solemnity, respect and enthusiasm. guest. When the vehicle drove by the guests, we should smile with a smile, waved and greeted, showing that we have been waiting here for a long time. Welcome to your intention.
2. Outside the office. Sometimes, the secretary must accompany or represents leaders to the airport, dock, station and other transportation venues to welcome guests, or welcome the guests at the reception place. This is more complicated for the daily welcome of the office. Essence When welcome, the owner should reach the welcoming location in advance. After the guests arrive, the owner should come forward to greet and greet him enthusiastically, then introduce himself, or introduce each other, or exchange business cards. If you meet with the guests for the first time, the secretary can prepare to write a standing sign like Mr. XX, Mr. XX, and such as Mr. XX.
The important welcome ceremony for important guests can be held in transportation venues or specific places. If necessary, arrange the welcome line, that is, when the guests are welcomed, in order to show grandness, it is also convenient for both the main and guests to pay attention to each other. The welcome line can be arranged inside the door or outside the door, but must be facing the guest direction. Welcome to the welcome line should be arranged according to the position of the position.
Welcome to important guests, sometimes you have to arrange flowers. When giving flowers, flowers should generally choose flowers representing friendship, joy, and welcome words, such as roses, orchids, violets, etc. If you are receiving foreign guests, when you send flowers, you must respect the taboo customs of the flowers of the guests. Generally speaking, it is better to use red flowers or purple flowers. Do not use yellow flowers and chrysanthemums, rhododendron, stone bamboo flowers. The national flowers where the guests are located are generally popular. In terms of numbers, Westerners are generally single, but 13 flowers cannot be sent.
(2) Sending guest etiquette. As the saying goes: three steps to welcome, send seven steps. This is the most basic etiquette to welcome guests. When sending off the guests, the secretary should send the guests to the door (or reception room) of the office according to the actual situation, or to the elevator mouth, or to the gate of the unit. Shaking hands with the guests, if necessary, open the door for the guests Essence When sending goodbye, you must pay attention to wherever you send, you must smile and wave your guests to go away. When shaking hands say goodbye, the owner should not reach out first, so as not to cause misunderstandings to people.
Entical access to a certain farewell ceremony should be held, and the farewell ceremony can be held in transportation venues or specific places. If necessary, arrange the guest line, that is, when the guests are delivered, in order to show grandness, it is also convenient for both the main and guests to talk to each other. The number and arrangement of the guest line are similar to the welcome. At the same time, flowers can be arranged sometimes. When giving farewell, you can use peony flowers, rouge flowers, etc., or you can add willows and fir branches to express blessings and city. Like the flowers when greeted, you should also pay attention to the taboos.