3 thoughts on “How to carry out organizational work satisfaction surveys”
Jonathon
na ￥ s ク ◇ b ◇ P last rux ｜ ● kv 濞nForms 8 things ~ Schools are often in schools. 5. The satisfaction of school satisfaction. Teacher satisfaction survey. It is useless to write P.
Now many companies have "realized customer satisfaction" as the focus of work, and for this reason, they will do everything possible to change the new moves to improve and improve services. However The effect is not always so obvious. As a result, evaluation customers satisfied became a new hot topic of the enterprise. However, a problem that is generally ignored by an enterprise is that the satisfaction of external customers is created by the employees of the enterprise. Has an enterprise thought about whether their employees are satisfied? Imagine, if the employee is a complaint or bitter water, can they provide customers with satisfactory services? If the employee's mentality is unstable, can a batch and a batch of service be maintained? The new topic for the company -need to pay close attention to employee satisfaction, because for enterprises, employees' feelings are like a black box. The problems are exposed sharply, and it is difficult to recover. rn 国外的很多研究显示，只有员工满意，才能带来顾客满意，才能使企业产生持续的利润增长，而不满意的员工则会以不同的方式导致公司的各项工作事倍功半，带来As a result, "higher employee flow rate", "low production efficiency" and "infidelity of subordinates". The consistent with the external customers of the enterprise is that employees' dissatisfaction with the company generally does not actively express to the manager. Either venting dissatisfaction to customers in the process of providing services. Therefore, how to give employees an opportunity to express their hearts, and to grasp the psychological state of employees from time to time, it is very important. Many companies now set up a "opinion box", but employees are afraid of exposing themselves, and at the same time feel unrealistic and unwilling to express their opinions; the human resources managers of some companies understand the situation from employees from time to time Management and management will also think that this opinion is not comprehensive and objective, but to delay measures; and if the management directly ask employees, few people dare to correctly reflect the problem. This makes the employee and the company's management lack a bridge of communication, which has led to the lack of information on the employee level, making the improvement of management work unable to grasp the correct direction. Therefore, employee satisfaction survey has become a good communication and exchange tool for the company. By investigating the management, we can effectively diagnose the potential problems of the company, understand the impact of the company's decision -making and change on employees, and conduct a comprehensive review of company management to ensure the efficiency and best economic benefits of the enterprise, reduce and correct low productivity and high loss rates , High personnel liquidity and other urgent issues. So how do you carry out employee satisfaction surveys and how to ensure that the survey can obtain real and objective information? The following five aspects of work are the guarantee for the results of a comprehensive and effective employee satisfaction survey. I. Guide the design of the questionnaire according to the indicators affecting employee satisfaction The design of employee satisfaction survey questionnaires is very important. According to this basic framework and the goal of the company's survey, the enterprise can first design a preliminary questionnaire, and then select some employees to participate in the questionnaire test in the company, and then adjust the wording of the questionnaire. Questionnaire. Generally speaking, the questionnaire of employee satisfaction surveys needs to be carried out closely around the corporate culture, values and other contents. Enterprises need to combine their own actual situation to establish a scientific employee evaluation index system, and regularly conduct regularly conduct. Investigation to understand the changes in employee satisfaction dynamics. Generally, when conducting a survey of employee satisfaction, you need to understand the concept of employees, the values of the enterprise, and the overall quality of the enterprise management. The research found that the following indicators are important aspects that affect employee satisfaction. During the design employee satisfaction survey, we need to focus on: . Organizational goals: whether every employee in the enterprise has the organizational goals of the organization, I know, confirm, and be proud of it. 2. Organization: Whether an enterprise has strict rules and regulations, management policies and procedures, management systems and management practices, formal organization and request reporting system. 3. Organizational efficiency: Employees' overall ability and self -confidence in the organization and the degree of success of the organization achieve their goals. 4. Communication: vertical and horizontal communication of information in the organization. 5. Coordination and cooperation: While all members of the organization work hard for the common goals, their respective capabilities have been greatly exerted. Common work goals. 6. Return system: Whether to be satisfied with the current remuneration. 7. Care about the system: whether the company is concerned about the management. 8. Environment: The internal atmosphere of the organization makes employees feel happy, support and support, and employees are satisfied with their work. . Do a good job of communication before the investigation. The employee satisfaction survey can achieve a very ideal effect and require employees to have a strong sense of participation. Therefore, when conducting employee satisfaction surveys, each relevant personnel need to understand the importance of the investigation, and at the same time The support of the department manager needs to be. During the communication before the investigation, the main points below should be informed and emphasized: 1. The importance of participating in the investigation. It is necessary to explain to employees that this is an opportunity to express public opinion, and emphasize that every opinion of employees has a great influence on the company's future management improvement. 2. The confidentiality and anonymity of the investigation process and data. Employees are convinced that their feedback will be strictly confidential. 3. How much time does the survey takes to complete. Explain that time can allow employees to arrange reasonable time to fill in. Generally speaking, most of this type of survey, if the design is more reasonable, it takes 15 to 20 minutes. 4. How to use the information on the survey. Tell employees that everyone's opinions will be reflected in the final analysis results and get answers. 5. Give the deadline and thank employees for spending time to participate. You can also take the opportunity to get the chance to get a lottery to inspire employees to fill in carefully. 3. A combination of qualitative and quantitative survey methods to ensure the depth and breadth of the investigation. In in the depth of the problem, there are two methods for survey, qualitative research and quantitative research, and qualitative research mainly interviewed employees through the setting open -in -depth topic, obtaining the types of problems and employees in the enterprise的深切感受，具体的方法有员工座谈和员工一对一访谈，员工座谈由于有些话题不便于公开讨论，因此比较适用的是员工一对一深度访谈；而定量研究则是揭示不同问题的程度和The scale, specific methods include online surveys and self -filling questionnaires. When the sample volume is relatively small and the employees are more concentrated, the cost of the two methods is similar, but when a company has thousands of employees and employees are distributed in different places, the cost advantage of Internet surveys is obvious. Most employees can log in to the Internet in the workplace. At this time, the Internet is the preferred method. The Internet survey will bring a high recovery rate and faster feedback results. ability. If there is only a small number of employees that the company can access the Internet, it is recommended to use a traditional self -fill questionnaire survey. From the perspective of the depth of the problem, the enterprise adopts the qualitative current, digging some employees' evaluation of the enterprise through qualitatively, and then the level of testing the problem through quantitative surveys, which can achieve the effect of mutual confirmation. Deep reasons. . The employee satisfaction survey is completed after completing the timely feedback. In after the investigation, the company needs to ensure that the results of the investigation can be passed on to the hands of each employee. Employees, because as an enterprise, if you want to comprehensively improve the company's productive forces through the survey of employee satisfaction, you must let everyone know the overall situation of the company and their personal influence on the organization. At the same time, employees can feel They spend very valuable time to fill in the questionnaire. Of course, enterprises do not necessarily need to publish the report to each employee, but the company reveals the problems and deficiencies found in the survey with a honest and open attitude, and it is very important to thank employees for their participation. 5. After the investigation, the implementation plan for improvement of employee satisfaction needs to be formulated. The key issues that do not work for satisfaction surveys are often that the company only pays attention to the investigation itself, and does not take out a real solution. The reflection is not ready to take any action, then the significance of employee satisfaction investigation is not great. Otherwise, employees will investigate satisfaction as "formalism", and the effect of the future investigation will be greatly weakened and even counterproductive. Therefore, it is particularly critical to make a satisfaction survey that really play a role and can continue to deepen, and formulating a action plan to solve problems. Only by formulating a improvement plan for satisfaction and implementation, employees will proactively reflect the problems at all levels of the enterprise in order to promote the communication of corporate information. Cases: Shanghai Schola held an employee satisfaction survey every year (called EMSS within the company, that is, employee incentives and satisfaction questionnaires). This is a feature of Shanghai Schola in management. The questionnaire content, investigation method and implementation process of employee satisfaction survey are the assessment and evaluation of all employees on the company's management, and it is also the process of employees' participation in management. Improve management, strengthen communication, and improve the enthusiasm of employees, have a great positive effect. The content of the questionnaire of employee satisfaction, including decision -making, execution, communication of management, management of management, respect and trust, fairness and cooperation with management; and incentives, training, development, salary compensation for employees In terms of team cooperation, through more than 70 problems, conduct an investigation of unknown personal satisfaction tendencies. The results of the survey conducted statistical analysis through third parties, so this is also a fair, open and impartial assessment of management work and ability. The employee satisfaction survey every year mainly has the following processes: the goals of the annual EMSS at the beginning of the year, the survey of the survey in November of the year-announced the results of the survey-the root cause analysis-proposal improvement plan-implementation improvement and improvement and improvement and improvement and improvement and improvement and improvement Feedback the results of improvement to employees. The Le in practice feels that the series of activities taken after the results of employee satisfaction surveys are the key to reflecting the effect of the investigation. Important links. For example, in the results of the year of survey results, employees are not satisfied with the project of "communication/information". The working group (composed of inter -departmental personnel) has conducted a root cause. It is believed that there are three main reasons: senior managers are paid to the senior manager. Exchange attaches great importance to the exchanges of superiors; In response to management issues and roots, we have formulated action plans, which include: senior managers and department managers regularly hold "round table meetings" exchange opinions and sharing information; The manager reported to the company's operating status, and also arranged the time for employees to ask the general manager to ask the general manager and talk to each other; the departments once a month's employee meeting; Communication of the staff of the branch, and so on. The actions and implementation of this series of operations will be given to employees, and the completion of the above projects will be announced to improve management and enhance the enthusiasm of employee participation. Iltically, with the emphasis on employees, more and more enterprises have begun to pay attention to employee satisfaction surveys. Some companies have not hesitated to pay attention to investigations. The advantage of the entire process is that they can get more reliable results and professional consultation suggestions. At the same time, the whole process of tracking and implementation, enabling employees to express their opinions in an open and independent environment, so that the recycling information is more objective and real.
In the general look at the company's employee satisfaction work is a process without an end: determine the goals, implement the investigation, analyze the results, implement improvement, follow -up feedback ... By continuously rolling, enterprises can accurately and comprehensive comprehensive comprehensive comprehensive comprehensive and comprehensive rolling. Understand the satisfaction status and potential needs of employees, formulate and implement targeted incentive measures with these reliable basis, retain talents, eventually improve the business performance of the enterprise, and achieve complete satisfaction of customers.
Satisfaction survey can be handed over to professional market research institutions for implementation. Here I say how to cooperate. First of all, any company's satisfaction survey must be truly reflected in the situation. Therefore, the first thing to do is not to interfere with the execution work of the executive. The second, if you do on -site interception and visit, the executive is likely to be unfamiliar with the situation. Therefore, you need to arrange for the executive to understand the venue before the interception interceptance. third, on -site intercepting access, household survey, need to cooperate with a certain small gift to be interested in the respondents. Just come. If in Changsha, if you want to do a work satisfaction survey, you can find a wolf for consultation.
na ￥ s ク ◇ b ◇ P last rux ｜ ● kv 濞nForms 8 things ~ Schools are often in schools. 5. The satisfaction of school satisfaction. Teacher satisfaction survey. It is useless to write P.
Now many companies have "realized customer satisfaction" as the focus of work, and for this reason, they will do everything possible to change the new moves to improve and improve services. However The effect is not always so obvious. As a result, evaluation customers satisfied became a new hot topic of the enterprise. However, a problem that is generally ignored by an enterprise is that the satisfaction of external customers is created by the employees of the enterprise. Has an enterprise thought about whether their employees are satisfied? Imagine, if the employee is a complaint or bitter water, can they provide customers with satisfactory services? If the employee's mentality is unstable, can a batch and a batch of service be maintained?
The new topic for the company -need to pay close attention to employee satisfaction, because for enterprises, employees' feelings are like a black box. The problems are exposed sharply, and it is difficult to recover. rn 国外的很多研究显示，只有员工满意，才能带来顾客满意，才能使企业产生持续的利润增长，而不满意的员工则会以不同的方式导致公司的各项工作事倍功半，带来As a result, "higher employee flow rate", "low production efficiency" and "infidelity of subordinates".
The consistent with the external customers of the enterprise is that employees' dissatisfaction with the company generally does not actively express to the manager. Either venting dissatisfaction to customers in the process of providing services. Therefore, how to give employees an opportunity to express their hearts, and to grasp the psychological state of employees from time to time, it is very important. Many companies now set up a "opinion box", but employees are afraid of exposing themselves, and at the same time feel unrealistic and unwilling to express their opinions; the human resources managers of some companies understand the situation from employees from time to time Management and management will also think that this opinion is not comprehensive and objective, but to delay measures; and if the management directly ask employees, few people dare to correctly reflect the problem. This makes the employee and the company's management lack a bridge of communication, which has led to the lack of information on the employee level, making the improvement of management work unable to grasp the correct direction.
Therefore, employee satisfaction survey has become a good communication and exchange tool for the company. By investigating the management, we can effectively diagnose the potential problems of the company, understand the impact of the company's decision -making and change on employees, and conduct a comprehensive review of company management to ensure the efficiency and best economic benefits of the enterprise, reduce and correct low productivity and high loss rates , High personnel liquidity and other urgent issues.
So how do you carry out employee satisfaction surveys and how to ensure that the survey can obtain real and objective information? The following five aspects of work are the guarantee for the results of a comprehensive and effective employee satisfaction survey.
I. Guide the design of the questionnaire according to the indicators affecting employee satisfaction
The design of employee satisfaction survey questionnaires is very important. According to this basic framework and the goal of the company's survey, the enterprise can first design a preliminary questionnaire, and then select some employees to participate in the questionnaire test in the company, and then adjust the wording of the questionnaire. Questionnaire.
Generally speaking, the questionnaire of employee satisfaction surveys needs to be carried out closely around the corporate culture, values and other contents. Enterprises need to combine their own actual situation to establish a scientific employee evaluation index system, and regularly conduct regularly conduct. Investigation to understand the changes in employee satisfaction dynamics. Generally, when conducting a survey of employee satisfaction, you need to understand the concept of employees, the values of the enterprise, and the overall quality of the enterprise management.
The research found that the following indicators are important aspects that affect employee satisfaction. During the design employee satisfaction survey, we need to focus on:
. Organizational goals: whether every employee in the enterprise has the organizational goals of the organization, I know, confirm, and be proud of it.
2. Organization: Whether an enterprise has strict rules and regulations, management policies and procedures, management systems and management practices, formal organization and request reporting system.
3. Organizational efficiency: Employees' overall ability and self -confidence in the organization and the degree of success of the organization achieve their goals.
4. Communication: vertical and horizontal communication of information in the organization.
5. Coordination and cooperation: While all members of the organization work hard for the common goals, their respective capabilities have been greatly exerted. Common work goals.
6. Return system: Whether to be satisfied with the current remuneration.
7. Care about the system: whether the company is concerned about the management.
8. Environment: The internal atmosphere of the organization makes employees feel happy, support and support, and employees are satisfied with their work.
. Do a good job of communication before the investigation.
The employee satisfaction survey can achieve a very ideal effect and require employees to have a strong sense of participation. Therefore, when conducting employee satisfaction surveys, each relevant personnel need to understand the importance of the investigation, and at the same time The support of the department manager needs to be. During the communication before the investigation, the main points below should be informed and emphasized:
1. The importance of participating in the investigation. It is necessary to explain to employees that this is an opportunity to express public opinion, and emphasize that every opinion of employees has a great influence on the company's future management improvement.
2. The confidentiality and anonymity of the investigation process and data. Employees are convinced that their feedback will be strictly confidential.
3. How much time does the survey takes to complete. Explain that time can allow employees to arrange reasonable time to fill in. Generally speaking, most of this type of survey, if the design is more reasonable, it takes 15 to 20 minutes.
4. How to use the information on the survey. Tell employees that everyone's opinions will be reflected in the final analysis results and get answers.
5. Give the deadline and thank employees for spending time to participate. You can also take the opportunity to get the chance to get a lottery to inspire employees to fill in carefully.
3. A combination of qualitative and quantitative survey methods to ensure the depth and breadth of the investigation.
In in the depth of the problem, there are two methods for survey, qualitative research and quantitative research, and qualitative research mainly interviewed employees through the setting open -in -depth topic, obtaining the types of problems and employees in the enterprise的深切感受，具体的方法有员工座谈和员工一对一访谈，员工座谈由于有些话题不便于公开讨论，因此比较适用的是员工一对一深度访谈；而定量研究则是揭示不同问题的程度和The scale, specific methods include online surveys and self -filling questionnaires. When the sample volume is relatively small and the employees are more concentrated, the cost of the two methods is similar, but when a company has thousands of employees and employees are distributed in different places, the cost advantage of Internet surveys is obvious. Most employees can log in to the Internet in the workplace. At this time, the Internet is the preferred method. The Internet survey will bring a high recovery rate and faster feedback results. ability. If there is only a small number of employees that the company can access the Internet, it is recommended to use a traditional self -fill questionnaire survey. From the perspective of the depth of the problem, the enterprise adopts the qualitative current, digging some employees' evaluation of the enterprise through qualitatively, and then the level of testing the problem through quantitative surveys, which can achieve the effect of mutual confirmation. Deep reasons.
. The employee satisfaction survey is completed after completing the timely feedback.
In after the investigation, the company needs to ensure that the results of the investigation can be passed on to the hands of each employee. Employees, because as an enterprise, if you want to comprehensively improve the company's productive forces through the survey of employee satisfaction, you must let everyone know the overall situation of the company and their personal influence on the organization. At the same time, employees can feel They spend very valuable time to fill in the questionnaire. Of course, enterprises do not necessarily need to publish the report to each employee, but the company reveals the problems and deficiencies found in the survey with a honest and open attitude, and it is very important to thank employees for their participation.
5. After the investigation, the implementation plan for improvement of employee satisfaction needs to be formulated.
The key issues that do not work for satisfaction surveys are often that the company only pays attention to the investigation itself, and does not take out a real solution. The reflection is not ready to take any action, then the significance of employee satisfaction investigation is not great. Otherwise, employees will investigate satisfaction as "formalism", and the effect of the future investigation will be greatly weakened and even counterproductive. Therefore, it is particularly critical to make a satisfaction survey that really play a role and can continue to deepen, and formulating a action plan to solve problems. Only by formulating a improvement plan for satisfaction and implementation, employees will proactively reflect the problems at all levels of the enterprise in order to promote the communication of corporate information.
Cases: Shanghai Schola held an employee satisfaction survey every year (called EMSS within the company, that is, employee incentives and satisfaction questionnaires). This is a feature of Shanghai Schola in management. The questionnaire content, investigation method and implementation process of employee satisfaction survey are the assessment and evaluation of all employees on the company's management, and it is also the process of employees' participation in management. Improve management, strengthen communication, and improve the enthusiasm of employees, have a great positive effect.
The content of the questionnaire of employee satisfaction, including decision -making, execution, communication of management, management of management, respect and trust, fairness and cooperation with management; and incentives, training, development, salary compensation for employees In terms of team cooperation, through more than 70 problems, conduct an investigation of unknown personal satisfaction tendencies. The results of the survey conducted statistical analysis through third parties, so this is also a fair, open and impartial assessment of management work and ability.
The employee satisfaction survey every year mainly has the following processes: the goals of the annual EMSS at the beginning of the year, the survey of the survey in November of the year-announced the results of the survey-the root cause analysis-proposal improvement plan-implementation improvement and improvement and improvement and improvement and improvement and improvement and improvement Feedback the results of improvement to employees.
The Le in practice feels that the series of activities taken after the results of employee satisfaction surveys are the key to reflecting the effect of the investigation. Important links.
For example, in the results of the year of survey results, employees are not satisfied with the project of "communication/information". The working group (composed of inter -departmental personnel) has conducted a root cause. It is believed that there are three main reasons: senior managers are paid to the senior manager. Exchange attaches great importance to the exchanges of superiors; In response to management issues and roots, we have formulated action plans, which include: senior managers and department managers regularly hold "round table meetings" exchange opinions and sharing information; The manager reported to the company's operating status, and also arranged the time for employees to ask the general manager to ask the general manager and talk to each other; the departments once a month's employee meeting; Communication of the staff of the branch, and so on. The actions and implementation of this series of operations will be given to employees, and the completion of the above projects will be announced to improve management and enhance the enthusiasm of employee participation.
Iltically, with the emphasis on employees, more and more enterprises have begun to pay attention to employee satisfaction surveys. Some companies have not hesitated to pay attention to investigations. The advantage of the entire process is that they can get more reliable results and professional consultation suggestions. At the same time, the whole process of tracking and implementation, enabling employees to express their opinions in an open and independent environment, so that the recycling information is more objective and real.
In the general look at the company's employee satisfaction work is a process without an end: determine the goals, implement the investigation, analyze the results, implement improvement, follow -up feedback ... By continuously rolling, enterprises can accurately and comprehensive comprehensive comprehensive comprehensive comprehensive and comprehensive rolling. Understand the satisfaction status and potential needs of employees, formulate and implement targeted incentive measures with these reliable basis, retain talents, eventually improve the business performance of the enterprise, and achieve complete satisfaction of customers.
Satisfaction survey can be handed over to professional market research institutions for implementation. Here I say how to cooperate.
First of all, any company's satisfaction survey must be truly reflected in the situation. Therefore, the first thing to do is not to interfere with the execution work of the executive.
The second, if you do on -site interception and visit, the executive is likely to be unfamiliar with the situation. Therefore, you need to arrange for the executive to understand the venue before the interception interceptance.
third, on -site intercepting access, household survey, need to cooperate with a certain small gift to be interested in the respondents. Just come.
If in Changsha, if you want to do a work satisfaction survey, you can find a wolf for consultation.